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FAQ

HIDOW TENS/EMS

So, what makes Hidow devices different from other devices on the market?

HiDow’s pre-programmed therapeutic TENS and EMS modes have been carefully designed by physical therapists and healthcare professionals to give the best stim experience on the market. No bite. No sting. Only smooth, soothing, pulsations that will provide fast-acting pain relief so you can get back in the game. Our devices offer three therapies in one machine, whereas most stim machines only use either TENS or EMS programs, not both. HiDow’s unique line of electro-therapy equipment uses both with an additional Microcurrent setting.

 

What is TENS?

Transcutaneous Electrical Nerve Stimulation (TENS) is a pain relief therapy that uses a low-voltage electrical current to stimulate sensory nerves and suppress pain signals that are being sent to the brain. By applying the TENS stimulus to a pain area, the brain will sense short-term relief instead of the pain.

 

What kind of pain conditions does TENS target?

TENS provides pain relief for many different types of pain issues, such as lower back pain, stiff neck, minor aches and pains, and so much more. In addition, TENS is often used by athletes to provide relief for post-workout pain or soreness and to help muscles relax and recover.

 

How strong is TENS?

TENS frequencies range from 2-10 Hz.

 

What is EMS?

Electric Muscle Stimulation (EMS) is also known as “NEMS” or Neuromuscular Electrical Stimulation. EMS uses a slightly stronger current than TENS to get muscles to contract. These impulses mimic the same action potential coming from the central nervous system during physical activity. This can improve muscle strength and function.

 

How is EMS used?

  • In a medical setting, EMS can be used as part of a rehabilitation program for patients with musculoskeletal injuries.
  • Athletes can use EMS to enhance workouts and improve muscle performance. They can also use EMS to help sore muscles recover faster.

 

How Strong is EMS?

EMS devices use electrical pulses just like the ones our bodies produce, which vary from 20-50Hz.

 

What is the difference between TENS and EMS?

TENS and EMS target different nerve groups in the body. Therefore, TENS and EMS have different indications for use. TENS targets sensory nerves and will temporarily relieve pain. EMS targets the muscle itself through the motor nerves and will improve and facilitate muscle performance. Sensory and motor nerves fire at different frequencies, which is why EMS and TENS devices affect the body differently.

 

Is TENS and EMS safe?

It is safe for most people to use TENS/EMS. However, the electrical impulses that a TENS/EMS unit produces may cause a buzzing, tingling, or prickling sensation, which some people may find uncomfortable. On very rare occasions, an electrical current will be too intense for a patient, causing burning or irritation on the skin.

Contraindications:
DO NOT use the device if you have any of the following medical conditions:

  • An implanted cardiac pacemaker, defibrillator, or other implanted metallic or electronic device.
  • Are pregnant.
  • Have epilepsy.

It is recommended that you consult your medical practitioner before use if you:

  • Have been diagnosed with cancer.
  • Have suffered acute trauma or a recent surgical procedure.
  • Have cardiac problems or cardiac disease.
  • Have an abdominal hernia.
  • Have venous thrombosis.

The device is intended for use by adults. Use on children is possible, but should only occur with adult supervision.

Warnings:

  • Stimulation should not be applied directly over the heart, on the neck area, or on the temples.
  • Apply the electrode pads only to normal, intact, clean skin.
  • Do not apply over open wounds or over swollen or infected areas.
  • Never use the device while driving, operating machinery, or during activities in which involuntary muscle contractions may endanger yourself or others.
  • Never immerse the device in any liquid.
  • Never use the device while sleeping.
  • This device should only be used with the accessories provided by the manufacturer.

Adverse Reactions:
If you experience skin irritations or any other adverse reactions then treatment should be stopped immediately. You should consult with your medical practitioner about further use of the device.

 

What is Microcurrent Therapy?

Microcurrent is the use of very low-frequency impulses that bypass many of the sensory nerves EMS and TENS often hit. The current is designed to match a similar amount of electrical activity already present during natural cell activity.

 

Where can I place the adhesive electrode pads?

You can apply the adhesive electrode pads to anywhere on your body, except the heart and brain area, the front of the neck, or directly on an open or bleeding wound.

 

The electrode pads are not sticking well. What can I do?

Ensure that the protective plastic film covering the electrode pad adhesive surface has been removed. Your pads may have dried out. The adhesive gel on the electrode pads should be moist. The pads will eventually dry out from use and will need to be replaced. To extend the life of your pads, place a few drops of water on each pad after use, and immediately apply the protective film to prevent them from drying out or picking up dirt. For best results, replace your electrode pads often.

 

Why do I, on occasion, feel stinging sensations from the pads?

Worn-out electrode pads are the most common cause. Try replacing your worn pads with a new set. The sensation should be mild and soothing, not stinging. The electrode pad must be moist and sticky to work. Pads that have dried out may produce a weak and stinging sensation. Try placing a few drops of water onto the pads. Wipe the surface with your finger, allow any excess water to dry, and then apply immediately to your skin. Make sure that the electrode pads are making firm and full contact with your skin. For best results, replace your pads often.

 

I can hardly feel anything from the electrode pads, what am I doing wrong?

1.Check for a firm wire connection on the pads and make sure the plug is securely plugged into the post of the unit.
2. Turn the unit off before adjusting or plugging in the lead wires to prevent sudden, intense stimulation.
3. Make sure that the battery has been charged.
4. Check to ensure the electrode pads are moist and not worn out.
5. Turn the unit off, then turn it back on again.
6. Please make sure both electrode pads are attached to the same person’s body, in order to feel the sensation.

 

I have a pacemaker or defibrillator, is this product safe for me to use?

No, unfortunately, muscle stimulators should not be used by those with a pacemaker or defibrillator.

 

How long can I use this?

You can use it as often as you like. An average alleviation session should last between 10-40 minutes. We recommend you use your muscle stimulator for at least 20 minutes to achieve results but not more than 60 minutes in the same area to prevent muscle fatigue. We recommend using your device 1 to 3 times daily for the best results.

 

Do I need to ask my doctor before using the device?

Our devices are cleared for OTC use and are not intended to replace any professional health care. When in doubt, we recommend that you consult with your health practitioner first.

 

What are the benefits of TENS?

• Short-term pain relief
• Promotes blood circulation
• Promotes natural healing in the body
• Stimulates the production of endorphins, our bodies’ natural painkillers

 

What are the benefits of EMS?

• Increase in muscular performance
• Promotes muscle recovery
• Reduces pain
• Promotes blood flow

 

What are the benefits of Microcurrent?

• Increase in promotion of ATP to promote recovery
• Bypasses the majority of the sensory nerves
• Promotes relief from migraines and headaches
• Passes easily through all the layers of tissue

 

TRU-WAVE MASSAGE GUN

What are the benefits of regular Tru-Wave percussion therapy?

Massaging your body every day helps with pain relief, muscle soreness, improved mood, detoxification, muscle health, organ tissue health, and stress relief. The more you use your Tru-Wave massage gun, the more intuitive your self treatments become as your body responds to the device to soothe sore muscles, ease pain, reduce stress, and boost athletic performance.

 

Who can benefit from using Tru-Wave Massagers?

Anybody who can benefit from massage therapy can enjoy a Tru-Wave  Massager. From top athletes, to clinical practitioners, to everyday people with chronic pain, muscle soreness and tightness, weekend warriors, laborers, those who sit at a desk all day, those rehabbing from accidents and surgeries, as well as aging bodies, anyone and everyone who loves massages can benefit from daily percussive massage therapy with the Tru-Wave massage gun.

 

Can I use a Tru-Wave massage gun to massage myself?

Absolutely! The Tru-Wave massage gun is designed to be user friendly for self-care. With its cordless functionality and easy grip handle, it’s even easy for most people to massage their mid and upper back.

 

What are the benefits of using a Tru-Wave massage gun for daily self-care?

Massaging your body every day with a Tru-Wave massage gun can help ease aches and pains, muscle soreness, treat painful trigger points and myofascial pain, improve mood, detoxification, peak athletic performance, lowered stress and anxiety and more.

 

Is it safe to use a Tru-Wave massage gun on all areas of my body?

Most areas of the body respond very well to the Tru-Wave massage gun. But be very careful, lightly treating the back and sides of the neck.

Caution: Do not treat the front of the neck or throat. Do not use on varicosities, tissue inflammation or healing injuries such as stitches and healing bones. Stay away from tumors, undiagnosed lumps and cysts. Do not use the Tru-Wave massage gun on your face or head. Consult your physician prior to use. For complete safety information read the entire safety guide in our user manual included with the device.

 

Have any scientific studies been conducted on percussive massagers?

Recent studies have shown that percussive massage can cause muscle tissue to contract more than 30x more powerfully than normal voluntary contractions. Like yoga and exercise, this action results in muscular and fascial lengthening and strengthening, leading to improved muscle strength and enhanced muscle recovery. Also resulting in relieved muscular tightness and reduced physical stress placed on bones and joints, percussive massage has proven to deliver more oxygen and nutrients into the muscle and fascial tissues, resulting in reduced stress and soreness and improved muscle function. Used for rehabilitation, percussive massage expedites healing and recovery of non-use atrophic muscles that have been injured due to traumas, surgery or disease.

 

Is the Tru-Wave massage gun safe?

Percussion Massagers are used safely daily by top athletes, clinical practitioners, massage therapists, and every day users. Prior to using, make sure you read the entire safety and user manual and follow instructions. If you have any contraindications for use, consult with your medical professional prior to use.

 

Does the Tru-Wave massage gun increase circulation?

Yes! In a recent thermal imaging study, Percussion Fitness® demonstrated how the Tru-Wave massage gun delivers healing blood flow to muscles, promoting healing and recovery and boosting optimal fitness. 

 

How does the Tru-Wave massage gun help with workout recovery?

Pre workout massage warms muscles and post workout massage keeps the fascia from tightening, while pushing lactic acid and waste, oxygenating muscle cells, and increasing circulation.

 

How does Tru-Wave massage gun help with mobility?

The percussive oscillatory motion of the Tru-Wave massage gun helps release tension and stiffness, leading to improved mobility and motion.

 

Is it safe to use a Tru-Wave massage gun if I’m pregnant?

Pregnant women should first consult a physician before using the Tru-Wave massage gun or any other percussion massager. Do not apply to the abdominal area.

 

Is it safe to use a Tru-Wave massage gun if I’m taking blood thinner medications?

No. Always consult your physician or medical professional if you are taking any medication before use.If you take drugs like Coumadin (warfarin), Heparin (highly sulfated glycosaminoglycan), Lovenox (enoxaparin sodium), Normiflo (ardeparin sodium), or Orgaran (danaparoid sodium), you should not use the percussive massager. If you take aspirin regularly, you should try massaging a small area to see if you experience bruising. If not, you may massage with caution.

 

Is it safe to use a Tru-wave massage gun directly on skin?

Yes, the included attachments are comfortable on bare skin. If you have sensitive skin and experience some discomfort, try using the massager over clothing. You may experience slight itching which is perfectly normal and no need for concern.

 

Is it normal for my skin to turn red when I use my Tru-Wave massage gun?

After massaging an area, the user may notice light puffiness or redness of the skin due to  dilation of blood vessels, muscle cells and fascia, but no worries; these are normal results and are evidence of  your Tru-Wave massage gun is hard at work boosting muscle recovery. Consult your physician if you experience prolonged periods of pain or inflammation after using the Tru-Wave massage gun.

 

Is it safe to use my Tru-Wave massage gun on clothing and fabric?

Yes, the included attachments are designed with just enough slip to allow them to glide over most clothing without bunching. Be advised to keep the vibrating end away from loose clothing and jewelry. For complete safety information read the entire safety guide.

 

How long should I massage a specific area on my body?

Many of our users find that 3 to 5 minute quick massages, applied to each body surface for 10 to 20 seconds (no more than 30 seconds continuously) helps ease pain, muscle soreness and stress.

 

How often can I use my Tru-Wave massage gun?

Whenever, Wherever! Apply the Tru-Wave massage gun up to 5 minutes per body part several times a day, pre and post workout, and as needed. What’s nice about the Tru-Wave massage gun is it is always handy, you do not have to make an appointment with a massage therapist, you won’t need to leave a tip, and you won’t need to leave your house! The Tru-Wave massage gun is also great for taking to the office, to the gym, and even for traveling.

 

How does my Tru-Wave massage gun compare to other personal massagers on the market?

One of the biggest differences is the shape of our device along with it’s cordless functionality. Our massagers provide expanded vibrational healing. Delivering optimal levels of vibration, percussion, and friction, we believe the Tru-Wave massage gun is more powerful, easier and more convenient to use, and simply feels better than any other massager on the market. A Clinical-grade percussive massager featuring 3,500 RPM’s of powerful pain relief and healing action, the Tru-Wave massage gun is battery operated, featuring a handy grip for both self use and partner massage. As leaders in the health and fitness field, our team has focused on all aspects of convenience, effectiveness, uses, intentionally creating the very best and most affordable percussive massager available on the market for both clinical and personal use.

 

TRU-WAVE AIR COMPRESSION MASSAGER

 

What is the Tru-Wave Air Compression Leg Massager?

The Tru-Wave Air Compression Leg Massager is an air compression device with multiple chambers that compress in succession. Our system increases blood flow through your muscles, which has been shown to aid with sports and other recovery, similar to the effects of a professional massage.  

 

How does the system work?

After fitting both legs into thigh-high cuffs, just sit or lay on a flat surface of a bed, floor or couch and let the technology do the work. The leg cuffs have hoses that connect to the air compressor. Once the compressor is turned on, the air chambers in each leg cuff fill up with air in the sequence you choose, gradually compressing each muscle group in the legs and feet and then repeating.  You may choose the compression sequence you like the most. Massage therapy will increase circulation and will flush lactic acid from a users legs after a tough workout or standing for long periods.

 

Benefits of using the Tru-Wave Air Compression Leg Massager system?

This product is intended for use by medical professionals and patients at home who are under supervision. In treating many conditions, such as: primary Lymphedema, Edema following trauma sport injuries, Postimmobilization edema, Venous insufficiency, Lymphedema, Poor Blood Circulation.

 

Is there any side effects of using the Tru-Wave Air Compression Leg Massager system?

It is recommended to use not more than 3 times a day for 15-30 minutes. Do not exceed the recommended time! There is no side effects, unless you use it more that it's recommended.

Please consult a physician before using this device:

  • If you are pregnant 
  • If you feel fatigue, weak
  • If you have an implant at the site of application
  • If you have a cardiac pacemaker
  • If you have any metal implant in your body
Is there any contraindications?

Do not use this product if you are experiencing inflammation, an infection, pain of unknown origin, or bleeding (internal or external) at or near the site of application, or if you have a wound at or new the site of application.

 

Do not use this product if you have any of the following conditions:

  • Acute pulmonary edema
  • Acute infections
  • Osteoporosis
  • Episodes of pulmonary embolism
  • Acute thrombophlebitis
  • Blood Clots
  • Where increased venous and lymphatic return is undesirable at or in the vicinity of the treatment application because of lesions or tumors.
  • Bone fractures or dislocation at or in the vicinity of treatment application.
  • Open wounds or inflammation at the site of application.

 

Should I consult my doctor before using the Tru-Wave Air Compression Leg Massager?

Our system is designed for your personal use and is not intended to replace any health professional care. 

Please consult a physician before using this device:

  • If you are pregnant 
  • If you feel fatigue, weak
  • If you have an implant at the site of application
  • If you have a cardiac pacemaker
  • If you have any metal implant in your body

 

How to clean the control unit?
Wipe clean using a slightly damp cloth and do not allow any moisture or liquid to enter the control unit.

How to clean the sleeves?

1. Gently wipe the external and internal surfaces of the sleeves using a soft cloth, warm water not exceeding 100 Degrees F and a mild detergent.

2. Do not submerge in liquid. Do not allow any liquid to enter the air hoses and connectors.

3. Wipe dry using a soft towel only.

4. When dry, the external and internal surfaces of the sleeves may be wiped down with 70% alcohol or with appropriate alcohol-based fabric-safe disinfectant, TX3270 (70% Isopropanol), Cavicide (bactericidal, vuricidal, fungicidal and tuberculocidal)

5. Be sure to wear gloves and work in a well-ventilated area when using alcohol.

6. Allow the sleeves to air dry completely before use.

7. Wear gloves when cleaning sleeves and wash hands after cleaning. Avoid scrubbing the printed areas, and do not spill excessive amounts of alcohol directly on the sleeves.

 

My Tru-Wave Air Compression Leg Massager is not working, what do I do?
Check if it is a power failure. Wait until power is on. Check if power cord connected, plug it in if not.
 
My Tru-Wave Air Compression Leg Massager stopped working during operation, what do I do?

Press ON/OFF button again. The machine is designed to run a full 15 minutes session.

 

I don't feel compression or compression is weak when using my system.

Spread out the folded hoses. Check ALL hose connections.

 

Can I use my Tru-Wave Air Compression Leg Massager on other parts of my body?
 You can use your leg cuffs on the legs only. Please do not use on your hands or other parts of your body.